Account Settings
How do I remove the SyncSignature branding from my email signatures?
Some signatures carry a short line at the bottom that reads "Sent with SyncSignature. Sync signatures across your team.", with the name linking to our site. Upgrading to a plan that includes the no-branding feature removes it everywhere, with nothing to switch off afterwards.
The rules about when it appears surprise people, so they are worth reading before you assume something is broken.
When the line appears, and when it does not
It is hidden in any of these cases:
- Your plan includes the no-branding feature. This is the permanent fix.
- You are in an active free trial. During the trial your signatures are clean. When the trial expires the line comes back, which is the moment most people notice it for the first time.
- You are viewing as a Teammate or a Manager. The line is hidden for those roles.
Put together, that last point means the account Owner can see the line while their teammates do not, on exactly the same signature. If a colleague tells you their signature looks clean and yours does not, this is usually why, and neither of you is wrong.
How to remove it
Upgrade to a plan that includes no-branding. There is no separate toggle: the line disappears from every signature on the account as soon as the plan covers it, and existing signatures do not need to be rebuilt or reinstalled for it to go.
If you are mid-trial and deciding, note that a clean signature during the trial is not evidence that your eventual plan will be clean. Check what the plan you intend to buy includes.
Can I just delete it from the signature?
No, and editing the HTML to strip it is not a supported route. The line is applied when the signature is generated, so a manually edited copy drifts out of sync with the template and stops matching the rest of your team the first time anything is updated.
Common issues and fixes
| Issue | Cause | Fix |
|---|---|---|
| The line appeared out of nowhere | A free trial ended | Upgrade to a plan that includes no-branding |
| You see the line but your team does not | It is hidden for Teammate and Manager roles | Nothing is wrong. Check on a plan basis, not by what one person sees |
| It is still there after upgrading | The signature was copied into the mail client before the change | Copy the signature again, or reinstall it |
| You edited it out by hand and it came back | Edits outside the template are overwritten when the signature regenerates | Upgrade instead, then reinstall |
Related articles
- How do I manage billing and my subscription covers checking and changing your plan.
- What are workspace templates explains how signatures are generated from a template.
- How to find the HTML code of an email signature covers getting the signature markup.
- How seats and licenses work covers what else your plan controls.
Still stuck? Email support@syncsignature.com and include your account email address.