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How to contact SyncSignature Support team?

1 min read

Need help with your email signature issues? Our support team is here to assist you! Here are all the ways to get in touch with us.

Primary Contact Methods #

Email Support (Recommended) #

Email: support@syncsignature.com

  • Response Time: Within 48 hours on business days
  • Best For: Technical issues, billing questions, feature requests
  • Available: 24/7 (responses during business hours)

In-App Support Chat #

Location: Available in your SyncSignature dashboard and on website

  • Click the “Help” or “Support” button in the bottom-right corner
  • Response Time: During business hours (9 AM – 5 PM IST, Monday-Friday)
  • Best For: Quick questions and immediate assistance

Schedule a Call #

For Enterprise/Team Accounts:

What Information to Include #

When contacting support, please provide:

For Technical Issues: #

  • Your account email address
  • Browser type and version
  • Screenshot or description of the problem
  • Steps you’ve already tried
  • What you were trying to accomplish

For Billing Questions: #

  • Your account email address
  • Specific billing question or issue

For Feature Requests: #

  • Clear description of the desired feature
  • How it would help your workflow
  • Your subscription type (Free/Pro/Enterprise)

Response Times #

Contact Method Response Time Availability
Email Support Within 48 hours 24/7 submission, business hour responses
In-App Chat 2-4 hours Business hours only
Scheduled Call Same day By appointment only

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM IST

Common Issues We Can Help With #

Account & Billing #

  • Password resets
  • Account upgrades/downgrades
  • Billing questions
  • Account deletion

Technical Support #

  • Signature not displaying correctly
  • Installation issues in email clients
  • HTML code problems
  • Template customization
  • Upload/download issues

Feature Guidance #

  • How to use specific features
  • Best practices for signature design
  • Team setup and management
  • Integration questions
  • Custom requirements

Self-Service Resources #

Before contacting support, you might find answers in:

Escalation Process #

If your issue requires escalation:

  1. Initial support response within 48 hours
  2. Technical issues escalated to development team if needed
  3. Complex cases may require follow-up calls
  4. Enterprise customers have priority escalation

Emergency Support #

For critical business issues affecting multiple users:

  • Mark your email subject with “URGENT:”
  • Include “Business Critical” in your message
  • Enterprise accounts can call during business hours

Feedback & Suggestions #

We value your feedback! Contact us for:

  • Feature suggestions
  • User experience feedback
  • Bug reports
  • General improvements

Remember: The more details you provide, the faster we can help resolve your issue!

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